Personal data linked to this website comply with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights and other current legislation on data protection.
The controller of your data is HOTEL CARLOS I, S.A., with NIF A36053098, address at Calle Vigo, S/n, 36960, Sanxenxo (Pontevedra) Spain, phone 986727036 and contact email protecciondedatos@hotelcarlos.es.
2.1 Management of the contractual relationship. We may process your data for this purpose because there is a pre-contract/contract and a legitimate interest in its
formalization and execution.
2.2 Accounting management. In case of payment, we may process your data for this purpose because there is a legal obligation established in the Royal Decree
of 22 August 1885 which publishes the Commercial Code.
2.3 Tax management. In case of payment, we may process your data for this purpose because there is a legal obligation established in Law 58/2003,
of 17 December, General Tax and other applicable legislation.
2.4 Promote the company’s activity (sending offers and news). We may process your data for this purpose because you have given us your
explicit consent.
2.5 Conduct satisfaction surveys. We may process your data for this purpose because we have a legitimate interest in the continuous improvement
of our activity and services.
Your data will be kept for the time necessary to fulfill the indicated purposes and, properly blocked, for the longest period of prescription in accordance with applicable legislation.
3.1 Management of the contractual relationship. We may process your data for this purpose because there is a contract and a legitimate interest in its execution. 3.2 Accounting management. We may process your data for this purpose because there is a legal obligation established in the Royal Decree of 22 August
1885 which publishes the Commercial Code.
3.3 Tax management. We may process your data for this purpose because there is a legal obligation established in Law 58/2003, of 17 December,
General Tax and other applicable legislation.
3.4 Promote the company’s activity (sending offers and news). We may process your data for this purpose because you have given us your
explicit consent.
Your data will be kept for the time necessary to fulfill the indicated purposes and, properly blocked, for the longest period of prescription in accordance with applicable legislation.
fXO SANXENXO | 986 72 70 36 info@hotelcarlos.es www.hotelcarlos.es
TOURISM QUALITY
purpose because we have a legitimate interest in knowing breaches of internal rules, as well as legal obligations.
YOUR DATA WILL BE KEPT:
cannot exceed three months.
the time necessary to conclude the investigation.
The data of people who make a reservation and of those who purchase a voucher are mandatory, without them the corresponding contract cannot be celebrated or executed.
those who subscribe to the Newsletter will not be transferred to third parties.
contractual relationship.
are necessary for managing collections/payments of compensations or for the attention, the exercise or defense of claims.
contracted services.
When using the Mailjet tool for sending commercial communications to our clients/interested parties, an International Transfer of your data to third countries outside the European Economic Area in which Mailjet, its affiliates or subprocessors operate may occur. These data transfers outside the European Economic Area will be carried out in accordance with Standard Contractual Clauses, in accordance with the Mailjet Data Processing Agreement; you can find more information at www.mailjet.com/es/legal/apd.
The exercise of rights must be done in writing, addressed to Calle Vigo s/n, 36960. Sanxenxo (Pontevedra) SPAIN or to the email address protecciondedatos@hotelcarlos.es. HOTEL CARLOS I, S.A. provides you with models for the exercise of rights that can be obtained at the address or through the email indicated above. For more information: www.agpd.es
If your rights have not been respected, you can file a complaint in writing to the Spanish Data Protection Agency at Calle Jorge Juan, 6-28001-Madrid or use the electronic headquarters: www.sedeagpd.gob.es In both cases, you must accompany the relevant documentation.
¿Who is responsible for processing your data?
The controller of your data is HOTEL CARLOS I, S.A., with NIF A36053098, address at Calle Vigo, S/n, 36960, Sanxenxo (Pontevedra) Spain, phone 986727036 and contact email protecciondedatos@hotelcarlos.es.
¿What is the purpose and legal basis for processing your data and how long will we keep it?
- Data of people who contact through the contact means enabled on the website. We process your data to respond to your requests for information, doubts, queries, suggestions or complaints. We may process your data for this purpose because we have a legitimate interest in attending to the necessary communications to carry out our activity and they will be kept for the time necessary to fulfill the indicated purposes.
- Data of people who make a booking (confirmation, modification, cancellation, payment…):
2.1 Management of the contractual relationship. We may process your data for this purpose because there is a pre-contract/contract and a legitimate interest in its
formalization and execution.
2.2 Accounting management. In case of payment, we may process your data for this purpose because there is a legal obligation established in the Royal Decree
of 22 August 1885 which publishes the Commercial Code.
2.3 Tax management. In case of payment, we may process your data for this purpose because there is a legal obligation established in Law 58/2003,
of 17 December, General Tax and other applicable legislation.
2.4 Promote the company’s activity (sending offers and news). We may process your data for this purpose because you have given us your
explicit consent.
2.5 Conduct satisfaction surveys. We may process your data for this purpose because we have a legitimate interest in the continuous improvement
of our activity and services.
Your data will be kept for the time necessary to fulfill the indicated purposes and, properly blocked, for the longest period of prescription in accordance with applicable legislation.
- Data of people who purchase a voucher:
3.1 Management of the contractual relationship. We may process your data for this purpose because there is a contract and a legitimate interest in its execution. 3.2 Accounting management. We may process your data for this purpose because there is a legal obligation established in the Royal Decree of 22 August
1885 which publishes the Commercial Code.
3.3 Tax management. We may process your data for this purpose because there is a legal obligation established in Law 58/2003, of 17 December,
General Tax and other applicable legislation.
3.4 Promote the company’s activity (sending offers and news). We may process your data for this purpose because you have given us your
explicit consent.
Your data will be kept for the time necessary to fulfill the indicated purposes and, properly blocked, for the longest period of prescription in accordance with applicable legislation.
fXO SANXENXO | 986 72 70 36 info@hotelcarlos.es www.hotelcarlos.es
TOURISM QUALITY
- Data of people who subscribe to the Newsletter. We process your data to promote our activity, to send you information about exclusive offers and news. We may process your data for this purpose because you have given us your consent and they will be kept for the time necessary to fulfill the indicated purpose.
- Data of people who file a complaint through the complaint channel enabled on the website. We may process your data for this
purpose because we have a legitimate interest in knowing breaches of internal rules, as well as legal obligations.
YOUR DATA WILL BE KEPT:
- a) In the complaints system only for the time necessary to decide on whether to start an investigation that
cannot exceed three months.
- b) In case an internal investigation has been initiated, the data may continue to be processed, outside the complaints system, only for
the time necessary to conclude the investigation.
- c) In case a judicial procedure is opened, the data will be kept until its conclusion.
¿Is it mandatory to provide us with your data?
The data of people who make a reservation and of those who purchase a voucher are mandatory, without them the corresponding contract cannot be celebrated or executed.
¿To whom will your data be communicated?
- The data of people who contact through the contact means, who file a complaint through the complaint channel and
those who subscribe to the Newsletter will not be transferred to third parties.
- The data of people who make a reservation or purchase a voucher will be communicated:
- a) To the Tax Administration the data necessary to comply with legal obligations.
- b) To banks and payment gateways the data necessary to make bank payments and collections derived from the
contractual relationship.
- c) To insurance and reinsurance companies, insurance and reinsurance brokers, lawyers, legal procurators, Courts and Tribunals the data that
are necessary for managing collections/payments of compensations or for the attention, the exercise or defense of claims.
- In all cases, your data will be communicated to our data processors when necessary for the proper provision of our
contracted services.
¿Will your data be transferred to third countries?
When using the Mailjet tool for sending commercial communications to our clients/interested parties, an International Transfer of your data to third countries outside the European Economic Area in which Mailjet, its affiliates or subprocessors operate may occur. These data transfers outside the European Economic Area will be carried out in accordance with Standard Contractual Clauses, in accordance with the Mailjet Data Processing Agreement; you can find more information at www.mailjet.com/es/legal/apd.
¿What are your rights when you provide us with your data?
- Access: Right to obtain confirmation of whether we are processing your personal data or not, to know what they are, what they are used for, how long they will be kept, the origin of them and whether they have been or will be communicated to a third party.
- Rectification: Right to request the rectification of inaccurate data and the completion of incomplete personal data.
- Erasure: Right to request the erasure of personal data when they are inadequate, excessive, or no longer necessary for the purposes for which they were collected, including the right to be forgotten.
- Opposition: Right to object, in certain circumstances, to the processing of your personal data or to request that it be ceased.
- Limitation of Processing: Right to request, under legally established circumstances, that your data not be processed beyond mere retention.
- Portability: Right to receive personal data in a structured, common and machine-readable format, and to transmit it to another controller, provided that it is technically possible.
- Right to withdraw consent: In case the legal basis for the processing of your data is your consent, you have the right to withdraw it at any time. If you do so, the data processing that may have been carried out previously will not be affected.
¿Where can you exercise your rights?
The exercise of rights must be done in writing, addressed to Calle Vigo s/n, 36960. Sanxenxo (Pontevedra) SPAIN or to the email address protecciondedatos@hotelcarlos.es. HOTEL CARLOS I, S.A. provides you with models for the exercise of rights that can be obtained at the address or through the email indicated above. For more information: www.agpd.es
¿Do you have the right to file a complaint with the Supervisory Authority?
If your rights have not been respected, you can file a complaint in writing to the Spanish Data Protection Agency at Calle Jorge Juan, 6-28001-Madrid or use the electronic headquarters: www.sedeagpd.gob.es In both cases, you must accompany the relevant documentation.
