Compliance

Fianteira Turismo, S.L. is a business organisation comprising various companies within the tourism sector, including Hotel Carlos I, S.A.

In order to adapt to the new requirements of current criminal legislation, at HOTEL CARLOS I SILGAR we have implemented, through a Crime Prevention Protocol (Compliance), prevention measures by adopting organisation and management models that include suitable monitoring and control guidelines to prevent the commission of conduct that may constitute a criminal offence within the scope of our business activity.

This Protocol serves as an ideal instrument to complement and harmonise other regulatory control mechanisms already in place, which form the basis of our management.

In the development of this Protocol, we have approved the establishment of a Code of Conduct by which all of us who are part of the organisation are governed.

This Code determines the manner in which we must all behave in our relationships with colleagues, managers, clients, suppliers, public administrations and, in general, with all those with whom some type of relationship is established due to the company's own activity or its corporate life.

Hotel Carlos I, S.A. has an Internal Information System (hereinafter, IIS) in accordance with the requirements of Law 2/2023, of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption (hereinafter Law 2/2023).

The purpose of this policy is to set out the general principles of its constitution, operation and management, as well as the rights and guarantees of informants.

The IIS regulates the internal channel through which communication is established between informants and the company, for the purpose of informing the latter of any actions or omissions that may give rise to:

• Serious or very serious criminal or administrative offences.
• Infringements involving a loss to the Public Treasury or Social Security.
• Infringements of European Union Law that (i) are listed in the Annex to Directive (EU) 2019/1937 of the European Parliament and of the Council; (ii) affect the financial interests of the European Union; or (iii) affect the internal market, as provided for in Article 26.2 of the Treaty on the Functioning of the European Union.
• Infringements relating to the Protocol against sexual harassment, or harassment based on sex, gender identity and sexual orientation at work.

The IIS unifies all sectoral whistleblowing channels that the company may have, with the aim of avoiding the dispersion of resources, in accordance with the provisions of Article 5.1 d) of Law 2/2023.