LEGAL NOTICE
HOTEL CARLOS I, S.A., in compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, informs you that:
- Its company name is: HOTEL CARLOS I, S.A.
- Its Tax ID number is: A36053098
- Its address is located at: Calle Vigo s/n 36960. Sanxenxo (Pontevedra), SPAIN
- Their contact telephone number is: 986 727 036
- It is registered in the Mercantile Register of Pontevedra: Folio 001, Book 887 of Companies
- Registration 1a, Sheet No. PO-8786
- It has the following email address: protecciondedatos@hotelcarlos.es
PRIVACY POLICY
The personal data linked to this website comply with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Organic Law 3/2018, of 5 December, on Personal Data Protection and digital rights guarantee and other regulation in force on data protection.
Who is responsible for processing your data?
The processing of your data is the responsibility of HOTEL CARLOS I, S.A., with Tax ID A36053098, registered office at Calle Vigo, S/n, 36960, Sanxenxo (Pontevedra), Spain, telephone number 986727036 and contact email address protecciondedatos@hotelcarlos.es.
What is the purpose and the legal basis for processing your data and how long will we keep it for?
1. Data of persons contacting through the contact means enabled on the website. We process your data to deal with your information requests, doubts, queries, suggestions, or complaints. We can process your data for this purpose because we have a legitimate interest in attending necessary communications to conduct our activity. Data will be preserved for the time necessary to comply with the indicated purposes.
2. Data of persons making a reservation (confirmation, modification, cancellation, payment, etc.):
2.1. Management of the contractual relationship. We can treat your data for this purpose because there is a pre-contract/contract and a legitimate interest in formalising and executing it.
2.2. Accounting management. In case of payment, we may process your data for this purpose because there is a legal obligation established in the 1885 Royal Decree, publishing the Commercial Code.
2.3. Tax management. We can process your data for this purpose because there is a legal obligation established in the General Tax Law 58/2003, of December 17, and other applicable legislation.
2.4. Company activity promotion (sending offers and news). We can process your data for this purpose because you have given us your explicit consent.
2.5. Carrying out satisfaction surveys. We can process your data for this purpose because we have a legitimate interest in the continuous improvement of our activity and services.
Your data will be preserved for the time necessary to comply with the indicated purposes and, duly blocked, for the longest period of prescription in accordance with applicable regulations.
3. Data of persons purchasing a voucher:
3.1. Contractual relationship management. We can process your data for this purpose because there is a contract and a legitimate interest in its execution.
3.2. Accounting management. We may process your data for this purpose because there is a legal obligation established in the 1885 Royal Decree, publishing the Commercial Code.
3.3. Tax management. We can process your data for this purpose because there is a legal obligation established in the General Tax Law 58/2003, of December 17, and other applicable legislation.
3.4. Company activity promotion (sending offers and news). We can process your data for this purpose because you have given us your explicit consent...
Are you obliged to provide your data?
The data of persons making a reservation and of persons purchasing a voucher are mandatory, without them the corresponding contract cannot be celebrated or executed.
Who will your data be communicated to?
1. The data of persons contacting through the contact means, filing a complaint through the complaint channel, and subscribing to the Newsletter will not be transferred to third parties.
2. The data of persons making a reservation or purchasing a voucher will be communicated to:
a) To the Tax Authorities the data necessary to comply with legal obligations.
b) To banks and payment gateways the data necessary for the execution of debits and credits derived from the contractual relationship.
c) To insurers and reinsurers, insurance and reinsurance brokers, lawyers, solicitors, Courts and Tribunals the data necessary for the payment/refund of compensations or for the attention, exercise or defense of claims.
3. In all cases, your data will be communicated to our data processors when it is necessary for the proper provision of contracted services.
Will there be a transfer of your data to third countries?
In conjunction with the use of the mailing tool Mail jet for sending commercial communications to our customers/interested parties, there could be an International Transfer of your data to third countries outside the European Economic Area where Mail jet, its affiliates or sub-processors operate. These data transmission outside the European Economic Area will be carried out according to Standard Contractual Clauses, in accordance with Mail jet's Data Processing Agreement. More information can be found at www.mailjet.com/es/legal/apd.
What are your rights when you provide your data?
- Access: Right to obtain confirmation on whether we are processing your personal data or not, finding out what they are, how they are used, how long they will be stored, their origin, and if they have been communicated or will be communicated to a third party.
- Rectification: Right to request rectification of inaccurate data and completion of incomplete personal data.
- Erasure: Right to request erasure of personal data when they are inadequate, excessive or no longer necessary for the purposes for which they were collected, including the right to be forgotten.
- Objection: Right to object, under certain circumstances, to have your personal data processed or to request that processing be stopped.
- Limitation of Processing: Right to request, under legally established circumstances, that your data are not processed beyond their mere conservation.
- Portability: Right to receive personal data in a structured, commonly used, and machine-readable format and to transmit them to another controller, as long as it is technically possible.
- Right to withdraw consent: If the legal basis for processing your data is your consent, you have the right to withdraw it at any time. If you do so, data processing activities carried out previously will not be affected.
Where can you exercise your rights?
The exercise of rights must be made in writing, addressed to Calle Vigo s/n, 36960, Sanxenxo (Pontevedra), SPAIN, or at the email address protecciondedatos@hotelcarlos.es. HOTEL CARLOS I, S.A. offers you models to exercise rights that you can obtain at the above address or through the indicated email. For more information: www.agpd.es.
Do you have the right to file a complaint with the Control Authority?
If your rights have not been respected, you can file a complaint in writing to the Spanish Data Protection Agency located at Jorge Juan street, 6-28001-Madrid, or use the electronic office: www.sedeagpd.gob.es. In both cases, you must provide the relevant documentation.
